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Help Centre

Find the right path quickly.

Use the links below to understand Fastora before registering, solve a common account concern, or start a formal complaint.

Public version 2026.07.30Effective 30 July 2026
Read this first

Fastora support will never need your password, email OTP, security PIN, wallet private key or recovery phrase.

01

Before you create an account

  • Read How it works for the product journey.
  • Read the Terms and Risk Disclosure before committing funds.
  • Check the 18+ rule and country availability.
  • Review KYC information so you know when evidence may be requested.
02

Account and transaction help

  • Use password recovery from the sign-in page if you cannot access your account.
  • Keep the newest email verification or sign-in code; older codes may stop working.
  • For a transaction, include the Fastora reference and blockchain transaction hash where available.
  • Use the formal complaints path if normal support does not resolve the issue.
03

Contact

Email support@fastora.to from the address connected to your account where possible. Describe the issue clearly and include references, but never send secret credentials.

Email supportSubmit a complaint
KY KYC & Identity When identity evidence may be requested and what a review can involve. SC Client Screening How identity, sanctions, PEP, country and transaction signals may be considered. SE Security Implemented account controls, member responsibilities and incident steps. PR Privacy Policy Information categories, purposes, sharing, retention limits and privacy choices. TE Terms & Conditions Eligibility and the rules for Stokvel, Invest & Grow, USDT Exchange and referrals. AM AML Policy A cautious, risk-based financial-crime policy summary without certification claims. RI Risk Disclosure Product, crypto, counterparty, technology, access and legal risks. CO Cookie Policy The current essential session and browser-storage inventory. AG Age Requirements The 18+ account rule and the difference between declaration and verification. RE Restricted Countries Why service availability can change by country, person or risk. CO Complaints A public procedure and protected form that reaches Fastora Support. LE Legal & Compliance Missing operator, licence, custody and governing-law facts stated openly.